ATEK Annual Service and Support – Hosting, Unlimited Users, 24/7 Support
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  • ATEK Annual Service and Support – Hosting, Unlimited Users, 24/7 Support

ATEK Annual Service and Support 24/7 Cloud

This annual ATEK package provides hosting for the environmental monitoring platform and associated support, including account administration and software maintenance.

Applications
  • Life science organizations using the ATEK platform
  • Healthcare facilities and laboratories
  • Research institutions and biotechnology companies
  • Pharmaceutical sites and operations

Features and Benefits
  • Managed hosting for the ATEK platform
  • Access for an unlimited number of users
  • Unlimited sensors per plan
  • Continuous data storage
  • Weekly software updates
  • 24/7 cloud infrastructure monitoring
  • Ticket-based request management
  • 24/7/365 phone support
  • Rapid emergency response (call within 60 min, technical inspection within 48 h)
  • Support for software validation, audit trails, and access controls
  • User training and assistance with account administration

Technical Specifications
  • Service type: annual subscription (12 months)
  • Hosting: ATEK cloud-managed platform
  • User access: unlimited
  • Sensor capacity: unlimited (per plan)
  • Data storage: continuous
  • Software updates: weekly
  • Cloud infrastructure monitoring: 24/7
  • Request management: ticket portal
  • Phone support: 24/7/365 (855-982-2835 x2)
  • Emergency response times: call ≤ 60 min; technical inspection ≤ 48 h
  • On-site technical visits: not included

What's in the Box
  • Annual ATEK service subscription
  • Platform hosting
  • User account provisioning
  • Access to support portal
  • Getting started documentation and user guide
  • Remote onboarding session
  • Service level summary (SLA)
  • Note: on-site technical visits are not included
ATEK-SA

Data sheet

Parameters
Humidity
Temperature
Applications
CO2 Incubator
Cold Storage Warehouse
Freezer
Fridge
Liquid Nitrogen Cryogenic Tank -196°C
Room Humidity
Room Temperature
Ultra Low Temperature Freezer -80°C
Industries
Biobank
Clinical research
Fundamental Research
Microbiology
Vaccination
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